What to include
A few useful details
To help us understand and investigate the problem, please include:
- 01The name of the game
- 02Your device model
- 03Your operating system and version
- 04A clear description of what happened
If possible, tell us what you expected to happen and whether the problem occurs every time. Please do not send passwords, payment information, or other sensitive information.
Purchases and refunds
Purchases made through the Apple App Store or Google Play are subject to the applicable store’s refund policies. Please begin your request through the store where you made the purchase: request an Apple refund or request a Google Play refund. Google Play may direct some requests to the developer. If the store asks you to contact us, email [email protected] with the game name and order number. Do not send payment-card information.
Game-specific help
Links to help for individual games will be added here as our games are released.